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Terms and Conditions
These terms and conditions apply to all students at the School, and you should try to read and understand them. If you need help to understand them please ask a member of the School’s office staff.
General
Please note that tuition fees do not include fees for external examination fees, books, registration fees, accommodation, social activities or transport.
Days of opening
We are open for classes each week (with the exception of bank holidays and two weeks over Christmas when the school is closed). Students may start classes on any Monday, except for those weeks which begin on a bank holiday Monday. When there is a bank holiday, classes start on the following day (Tuesday). The School may be open at weekends at meal times.
Hours of opening
The School and its facilities are open to all students as follows: 8.30am
- 6.30pm (Monday to Friday).
Some arranged student activities will take place at the School,
outside
these times, such as parties and film evenings, and full details of these will
be given to all of the School's students.
Length of courses
There is a minimum enrolment period at the School of two weeks. The exception to this is for business short English courses, mini-classes and one-to-one instruction. Students enrolling for Cambridge examination classes will be required to pay for the course until the end of the examination, which means until the Friday following the exam.
Class allocation
We do our best to ensure that students can study at the time chosen. Sometimes this may not be possible and your placement into a class may be different so as to preserve the most effective learning environment for our students. No refunds can be given in such instances.
Tuition hours
The School's 'three-hour' (GE-15) session includes two ten-minute breaks. The actual teaching time is 2 hours and 40 minutes.
The School's 'one hour' (GE-5) session consists of 50 minutes' tuition.
The GE-20 course includes a GE-15 and a GE-5 session.
The GE-25 course includes a GE-15 and two GE-5 sessions.
Students should note that on the first day of their course, each student is tested so that he/she is placed in a class suited to the level of ability. Because of the tests and class placement, the School cannot guarantee that classes will take place on the first day of the course.
Mobile Phones
Students should ensure that all mobile phones are switched off during classes and in the library. Making or answering calls at such times is not permitted.
Payment
You must pay in full for tuition (and accommodation if required) before you can start a course at the School. You will not able to start a class until complete payment has been made. Similarly we must have total payment before we can allocate you with accommodation. Full payment must normally be made at least two weeks before the student's first day in the accommodation.
If you want to make sure that you do not have any immigration problems upon arrival we strongly recommend that you do not pay a deposit but pay in full. Home Office letters can only be issued once complete payment has been received by the School.
Bank Charges
As shown on the enrolment form, all students enrolling in the School from outside the UK are subject to payment of the School's bank transfer fee of £10.
Document charges
There is a standard charge of £35 for sending documents to the student or his/her representative's address by international courier if so required, for example, by DHL or another courier company.
Transfer Of Payments
Please note that payments made by one student cannot be transferred to another student at the School, except at the discretion of the Principal.
Changes In Course Or Accommodation Arrangements
Course changes from one level to another are free of charge. A charge of £25 will be imposed if you continually change the course type and/or the time of day.
Please note that no changes are possible in the course arrangements once those terms have been specified in a letter to the Home Office or a Certificate of Enrolment issued by the School and available for use for visa purposes. Obviously students will be placed in, and moved between, classes if necessary to ensure that they are receiving the most appropriate level of tuition for their ability. Such changes must be approved by the Director of Studies.
Accommodation changes are usually possible and every effort is made to ensure that students are happy with their accommodation. No charge is made for students wishing to change their accommodation. However, if the type of accommodation is changed a charge of £25 is made. For example, if you want to change your homestay accommodation for another homestay then no charge will be made. However, if you want to change from a homestay to independent accommodation then a charge will be made.
Refunds
Tuition
If you are refused entry to the UK by the immigration or visa authorities, or if an extension of your visa is declined, then a 90% tuition fee refund will usually be granted. The only exception to this is if the refusal is connected with a breach of the law or a breach of the visa conditions or if a visa is refused as a consequence of not attending the course regularly. Any refund given will exclude the registration fee and accommodation finding fee and bank charges. Please note that 10% of the tuition fee is not refunded. If you have paid by credit card, bank charges will be deducted from the refund total. Deposits are not refundable under any circumstances.
Refund applications must be made in writing accompanied with detailed reasons for the refund request, and any relevant documentary evidence. Original visa refusal documents must be provided. The School reserves the right to seek independent confirmation of visa refusals from the British authorities.
Decisions as to whether a student is entitled to a refund are made on a monthly basis, and written decisions are given. If more information is needed this may result in a delay; in this case, the student will be notified.
Please note that, in the case where a student has booked through an educational agency and is granted a refund, then the refund will be made to the agency and the student should seek a refund from that agency. In cases where students have booked direct, then a refund will be made directly to them.
Accommodation
If you want to leave your homestay you must tell the school Accommodation Officer and you must give one week's notice. If you cancel your homestay, you can use your extra accommodation money to pay for more English classes or for new accommodation (of the same type) but you cannot have a cash refund.
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IMPORTANT
You should kindly be aware that the policy of the School, in common with other similar schools, is to grant refunds only in the case of a visa refusal, and providing specific conditions are met. Any other case is not eligible for a refund and any exceptions to this are entirely at the Principal's discretion. If you are in doubt, please see the reverse of the standard refund form for specific details before you book. We will be happy to provide you with a copy.
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Defering Your Course
If you are not entitled to a refund, you may wish to return to the school at a future date to continue studying in the future. This is possible upon the provision of at least one week’s notice, although a second registration fee and bank transfer fee will be deducted from the remaining fees. All students should expect that the Home Office will be immediately notified of any course deferrals.
Students' Holidays
Courses of between 5 and 12 weeks: 2 weeks
Courses between 13 and 23 weeks: 4 weeks
Courses between 24 and 47 weeks: 6 weeks
Courses of 48 and over weeks: 9 weeks
There is no holiday entitlement for courses of less than 5 weeks. All students are granted two weeks' holiday at Christmas, during the time that the School is closed. Please see our website at www.burlingtonschool.co.uk for, for example, specific dates.
All students must notify the School Office, in advance, before they take a personal holiday. Holiday must be booked at the latest on the Thursday before the Monday that the holiday should start. No holidays should be taken without first informing the School Office. If you do not notify the School Office you will be marked absent and the School may notify the Home Office or immigration authorities, which may make it difficult for you to retain or extend your visa. This also applies if you take time off outside your holiday allowance. No refunds will be given in these cases.
Attendance
You will be expected to attend classes every day that the School is open. The School keeps records of the attendance of students. No refunds or credits are given in respect of missed classes.
Accommodation
Where possible we try and arrange accommodation as close to the school as possible, often within walking distance. The sooner full payment is made, then the better the chance of living close to the School.
Students agree that they will leave the accommodation introduced to them by the School immediately if and when they no longer are students of the School, and that they will not attempt to make their own separate arrangements with the School's landlords or landladies.
Students not wishing to take up the accommodation organised, must give the school at least one week's notice, otherwise a fee equal to one week’s rent will be charged.
All students should behave well as guests of the family or landlady and should comply with the “Rules of the House” for the home. Students are responsible for any damage or expenses that may be caused by you at the accommodation.
Registration Fees
Registration fees are as follows: £35 for finding accommodation and £30 for tuition. The £30 tuition registration fee may be reduced for some local bookings.
Books
Students will need class books. The cost for this is detailed on the price-list. Books may be purchased from the School office or rented from the library.
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